THB3116 Work Integrated Project
The students are expected to write a business report by critically evaluating the
Strength, Weakness, Opportunity, and Threats (SWOT),
Acquiring physical asset for banquet facilities,
operational plan to measure organisational performance.
Support your analysis with statistical data & research data
HYATT Hotel in the CBD has been gradually encroached on by new apartments and high-rise office Buildings. With the COVID-19 pandemic and declining occupancy rates, the Board has decided on rebranding and developing a new business strategy. The Hotel (in the CBD) also requires maintenance work and refurbishment. The HYATT Hotel has 12 floors with 3 floors for restaurants, event halls, gym, offices, 2 kitchens, and a large banquet kitchen. However, with the declining occupancy rates due to current external factors, the Hotel requires your expertise to apply your managerial skills and knowledge to address the situation.
Establish a new strategy and target market,
Fill the hotel with guests at profitable prices,
Maximize the outstanding banquet facilities,
Keep operations running smoothly to ensure
Your overall goal is to increase the hotel’s profitability, customer satisfaction, and employee satisfaction.
The scenario is time-based, with guests and groups constantly evaluating your hotel against options based on custom quotes for groups, service and customer levels, room types, sustainable facilities, staff relations, physical resources, etc. They must show how this could contribute to the organisation’s bottom line (financially) and could improve the brand image. This requires action plan template.