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PRJM6008 Project Quality Management
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PRJM6008 Project Quality Management
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Course Code: PRJM6008
University: Curtin University
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Country: Australia
Question:
Quality of the Project Management Process
According to PMBOK Guide, project quality management addresses the management of the project and deliverables of the project.
This assignment has been designed to assess your ability to apply the knowledge, skills and tools you are learning about quality to the management of a project.
You are required to complete the following steps
Step 1: Literature study
Task:
Carry out literature study on the available methods for assessment and evaluation of project management practice.
Step 2: Template development
Task: Project management processes are categorised into 5 process groups of initiating, planning, executing, monitoring and controlling, and closing. An audit process should look at all process groups in a project.
Step 3: Demonstration
Task: The tools developed in the previous stage are used in an example in this step.
Identify and briefly introduce a sample project. You may use the project presented in your submission for assignment 1.
Suppose the selected project is in progress.
You are required to use the checklist developed for the monitoring and controlling processes for an audit of the relevant project management processes in this group. Present the completed checklist.
Step 4: Quality metrics
Task: Refer to PMBOK edition 5 for the list of project management knowledge areas. Select two knowledge areas other than time, cost and quality. Develop 5 metrics and the associated acceptance criteria for each knowledge area for assessment of the project management process in that area.
Answer:
Literature Study
As stated by Kerzner et al. (2017), Cynics solution is considered to be pioneer in the domain of importer and closed circuit television warehouse which is based in Malaysia. The organizers aims to provide a wide range of CCTV system of camera. It comes up with digital video recorder (DVR) which is needed by both customer and its client. The main aim of this organization is mainly engaged for various kind of aspect like supplying, service and lastly installation. It is required for maintaining a wide range of products for various aspects like commercial, private and last government building. In 1998, the organization has expanded and developed for supplier of CCTV camera provider of solution. Diversification is needed for having proper kind of understanding regarding the business unit which will increase the overall profit. It is required for sustaining the overall competition in the market.
There are large number of methods which are needed for assessment and evaluation of maturity of project (Fleming et al. 2016). Capability maturity model is totally based on various kind of software institutes. It is required for accessing various kind of practices which are based on standard kind of criteria. These particular model are not only helpful for understanding the maturity of organization but is also considered to be helpful for overall output of the project. It is needed for the performance which is required for delivering projects on time.
Project management maturity can be easily sated as proper kind of development of enterprise-based project (Marchewka and Jack, 2014). It can be easily stated as strategy, method and decision-making method. The level of maturity is needed by each of the organization which is totally based on goals, resource, needs and strategies. The level of maturity in this organization is understanding the brief assessment which is needed by professional consulting team management. At present the organization has come up willfully project management which is needed for understanding the various standard of project management. The organization that is Cynics Solution Sdn. Bhd comes up with proper kind of project management maturity which is needed by various project management standards. Project management maturity comes up with capability which is needed for various kind of improvement for various aspects like on-time delivery, reduction of cost, efficiency of organization.
OPM3 stands for organizational project management maturity model which is considered to be a well-known standard that has been developed. It works under the project management institute (Walker and Anthony, 2015). The ultimate goal is to provide a standard which is needed by organization based project management practices. It is considered to be helpful in improving the project management plan for various improvement. It is considered as a method of advancing various strategic goals for various project management based principles. By making use of this model, this organization can easily check which are the best practices and capabilities of an organization.
Template Development
Audit Checklist
PROJECT MANAGEMENT(PM) PROCESS GROUP: INITIATION
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project: The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak
Date: 20th June 2018
Auditor:
Auditee:
Number
Item for checklist
Conformance(Yes/No/NA)
Comments
1
Are any kind of needs for identifying the various aspects like function, operational and its performance?
Yes
2
Are the objectives of the project are defined?
Yes
3
Is evaluation been carried out on high-level solution?
Yes
4
Any preference has been given on alternative for increasing the value?
Yes
5
Are summary budget and milestone completed?
Yes
6
Are high-level of risk checked?
Yes
7
Is the source of funding been identified and arranged with the budget owner?
Yes
8
An understanding has been done with respect to study and execution
Yes
9
Does internal and external stakeholders are checked?
Yes
10
Does the project manager is assigned to the project manager
Yes
11
Are the documents of the project completed?
Yes
11.1
Statement for work
Yes
11.2
Case of Business
Yes
11.3
Analysis of stakeholders
Yes
Project planning phase
PROCESS GROUP: Planning
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Date: 25th June 2018
Number
Item for Checklist
Conformance (Yes/NA/No)
Comments
1
Management of integration
Yes
1.1
Is the plan of project management is in right place?
Yes
1.2
Is the execution strategy of project management is in right place?
Yes
2
Management of Scope
Yes
2.1
Does the baseline of scope verified
Yes
2.2
Does all the document has been analyzed with sufficient details?
Yes
2.3
Do all the necessary documents are completed?
Yes
2.3.1
Plan for scope management
Yes
2.3.2
Work scope
Yes
3
Management of Time
Yes
3.1
Does all the activity and milestone been checked?
Yes
3.2
Does all the activity duration has been checked?
Yes
3.3
Do all the documents of the project completed
Yes
4
Management of cost
Yes
4.1
Does the basic expenditure been documented?
Yes
4.2
Does the project has been requested to be completed in a given budget?
Yes
4.3
Does an estimation has been made with respect to cost involved in various activities of project?
Yes
5
Risk management
Yes
5.1
Does all the risk has been reviewed?
Yes
5.2
Does the required controls have been put in place?
Yes
5.3
Does the risk management have been documented?
Yes
6
Management of procurement
Yes
6.1
Does the sourcing strategy has been properly established?
Yes
6.2
Does not plan of procurement management has been established?
Yes
6.3
Do all the sources are developed and documented in a proper way?
Yes
7
Management of Quality
Yes
7.1
Does all the required quality need and standard has been properly documented?
Yes
7.2
Does quality checklist are properly documented and developed in proper way?
Yes
7.3
Are the various quality metrics properly defined?
Yes
8
Human resource management
Yes
8.1
Does all human resource along with required skills have been identified?
Yes
8.2
Does all the roles and responsibility has been checked?
Yes
8.3
Does the plan of human resource management has been properly established?
Yes
9
Management of Stakeholders
Yes
9.1
Does the stakeholder management plan is clear and properly established for managing the expectation of stakeholders?
Yes
10
Managing Communication
Yes
10.1
Does all the detail of communication has been properly established?
Yes
PROCESS GROUP: Execution
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project:”The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Date:
Auditor:
Auditee:
Number
Item for Checklist
Conformance(Yes/No/NA)
Comments
1
Management of integration
Yes
1.1
Do all the related elements for the project plan has been implemented?
Yes
1.2
Do all the deliverables of the project been completed?
Yes
2
Managing quality
Yes
2.1
Does there be proper quality plan for managing the quality of project?
Yes
2.2
Does there are proper plan with respect to measurement which has been analyzed?
Yes
3
Human Resource Management
Yes
3.1
Does the human resource has been taken into account?
Yes
3.2
Does the performance of team has been carried out and documented?
Yes
4
Communications Management
Yes
4.1
Does all the required data has been collected properly
Yes
5
Managing procurement
Yes
5.1
Does the response has been obtained?
Yes
5.2
Are there any kind of procurement for managing plan?
Yes
6
Managing Stakeholders
Yes
6.1
Do all the stakeholder’s issues have been identified?
Yes
6.2
Do the stakeholder’s register has been properly updated?
Yes
Non- Conformance Report
AUDIT NON-CONFORMANCE REPORT
Date: 1/11/2018
Report No:
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project Name & ID : “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Department:
Auditor:
Non-Conformance Details
Concerned Area:
Requirement:
Observed Non-Conformity Description:
Minor Conformity: a
Major Conformity: o
Non-Conformity Acceptance: Yes/No
Auditor:
Auditee:
Corrective Action
Target Completion Date:
Actual Completion Date:
Corrective Action Acceptance
Auditor:
Auditee:
Remarks
Signature:
Date:
Demonstration: Project Overview
Cynics Solution Sdn. Bhd is considered to be as one of best manufacturer and importer of closed-circuit warehouse which is based in Malaysia(Heagney and Joseph, 2016). The main aim of the organization is engaged in large number of services like supplying, installation, maintaining products for both commercials and government building. The project comes up with two kinds of critical success factor that is effective procurement management, high performance of project team members. The scope of this project mainly comes up with various kind of phases that is designed, implementing, supply, testing and commissioning. It aims to provide training for user manual, 12-month warranty which is not limited to software and materials for this organization.
The ultimate goal of this organization is to become best solution provider for CCTV distribution, installation and consultation in whole South-East Asia. The organization is planning to introduce a new kind of advanced technology which is needed for routine operation and management (Verzuh and Eric, 2015). It will ultimately incorporate value into surveillance which is needed for security and safety. Management needs to expand and easily collaborate with various kind of strategies to government and private sectors. It is mainly done for retaining in the given business industries which are required for gaining profit.
Installation of CCTV system comes up with large number of phrases like
Site visit and its inspection.
Set up of the system
Installation of System.
Checklist
PM PROCESS GROUP: MONITORING
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project: The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Date:
Auditor:
Auditee:
Number
Item for Checklist
Conformance(Yes/No/NA)
Comments
1
Management of Integration
1.1
Does the project management plan is tracked against project performance
Yes
1.2
Any step has been taken for analyzing or accessing the project performance?
Yes
2
Managing Scope
2.1
Does the scope of the project has been compared with scope baseline?
Yes
2.2
Does any kind of change in scope has been checked and reviewed?
Yes
2.3
Do all the necessary documents have been updated?
Yes
2.3.1
Updates on scope baseline
Yes
2.3.2
Various kind of requirements is traceable in nature
Yes
3
Management of Schedule
3.1
Does the schedule of the project is updated on regular basis?
Yes
3.2
Does the baseline of the schedule has been approved?
Yes
3.3
Do all the necessary documents updated?
Yes
3.3.1
Baseline for schedule
Yes
3.3.2
Reason for variance
Yes
4
Cost Management
4.1
Does the work has been completed in the estimated budget?
Yes
4.2
Are the stakeholders aware of cost variance?
Yes
4.3
Do all the required documents are updated?
4.3.1
Plan for Cost management
Yes
4.3.2
Analyzing cost
Yes
5
Management of Quality
5.1
Are the quality control measures properly recorded?
Yes
5.2
Do all the required documents are updated?
5.2.1
Plan for Quality management
Yes
5.2.2
Accessing the effectiveness
Yes
6
Communications Management
6.1
Has the communication been made to the stakeholder at the time of analyzing the document
Yes
6.2
Has the documents for communication has been updated?
Yes
6.2.1
Plan for communication
Yes
6.2.2
Issues
Yes
7
Risk Management
7.1
Are the present risk been identified for status report
Yes
7.2
All new risks are identified?
Yes
8
Management of procurement
8.1
Does the payment of contractor is monitored?
Yes
8.2
Does the change control is taking place on time?
Yes
Non-conformance report
AUDIT NON-CONFORMANCE REPORT
Date: 30/ 10/2018
Report No: PM- NCR- AU- 55
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Project Name & ID: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Department: Control System
Auditor:
Non-Conformance Details
Concerned Area: Risk Control in the area of project management area.
Requirement: Various kind of risk needs to be identified
Observed Non-Conformity Description: An analysis needs to be done from various kind of scope which needs to be checked and needs to be documented. It is done on the absent of risk register.
Minor Conformity: þ
Major Conformity: o
Non-Conformity Acceptance: Yes
Auditor:
Auditee:
Corrective Action
New risk needs to be identified and documented in the risk register.
Target Completion Date: 15/11/2018
Actual Completion Date: 19/10/2018
Corrective Action Acceptance
Auditor:
Auditee:
Remarks
None
Signature:
Date:
Audit report
Audit Report – Project Management Processes in the Monitoring & Control Process Group
Audit Report #
Audit Type
Actual Start Date
Status
PM- NCR- AU- 55
Internal
25/10/2018
Closed
Organization: Sarawak Timber Industry Development Corporation (STIDC)
Location:
Project Name & ID: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak”
Auditor:
Auditee:
People Contacted: Mr. Roshidi Bin Poli
Audit Purpose
The ultimate goal is to access the quality and effectiveness of both the things that is monitoring and control for project management group that is Sarawak project.
Audit Scope
The ultimate goal of this particular audit is all about understanding the efficiency of method of monitoring and its control. It is required for large number of phases like cost, quality and lastly management of procurement.
Key findings
New kind of risks are not checked and properly documented for the project life. Assessments can be done for various risk which are identified.
Audit results
Audit comes up with proper kind action and its recommendation
Audit conclusions
The project of Sarawak has been properly identified for monitoring and control against the given framework for project management. The overall performance of the project is tracked for various aspects like scope, cost, quality and lastly schedule. Proper kind documentation is needed for understanding some vital areas.
At the time of controlling project, its scope changes for the given framework which needs to be checked. At the time of understanding the scope, various risk assessment needs to be done..
Metric: Risk management
Metric
Criteria for acceptance
Risk register
Reason and solution of risk.
Making use of evidence for proving assumption.
Risk Profile
The design should be made as per the issues and benefits for the organization
Both kinds of solution that is internal and external should be taken into consideration (Mir et al. 2014).
Risk response
It can be done in two ways that are reactive or proactive.
If it is adopted, then the output of risk should be zero or minimum in value.
Monitoring and Control of risk
Updates should be made on frequent basis at the time of project progress.
It is mainly the duty of project in charge or manager to review the risk on frequent basis (Binder and Jean, 2016).
Methods of Risk assessment
A large number of techniques should be there for supporting skill
An assessment should be carried out for various kind of risk.
Scope management
Metrics
Criteria for acceptance
Requirements of Business value
Each of the project requirement needs to be checked for various business value and objectives (Lock and Dennis, 2017).
Criteria as per the need acceptance
One criterion should be there for given requirement
WBS structure
It should work up to only level 4 only.
Value of change in percentage
Around 50 % changes can be done in initiation phase
Around 30 % changes can be done in planning and design phase
Around 5 % changes can be made in execution phase
No changes can be done in the closing phase of the project.
Time required for scope change
Minimum 1 week time is needed
Bibliography
Binder, Jean. Global project management: communication, collaboration and management across borders. Routledge, 2016.
Fleming, Quentin W., and Joel M. Koppelman. “Earned value project management.” Project Management Institute, 2016.
Heagney, Joseph. Fundamentals of project management. Amacom, 2016.
Heldman, Kim. PMP: project management professional exam study guide. John Wiley & Sons, 2018.
Hornstein, Henry A. “The integration of project management and organizational change management is now a necessity.” International Journal of Project Management 33, no. 2 (2015): 291-298.
Joslin, Robert, and Ralf Müller. “Relationships between a project management methodology and project success in different project governance contexts.” International Journal of Project Management 33, no. 6 (2015): 1377-1392.
Kerzner, Harold, and Harold R. Kerzner. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons, 2017.
Kerzner, Harold. Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons, 2017.
Leach, Lawrence P. Critical chain project management. Artech House, 2014.
Lock, Dennis. The essentials of project management. Routledge, 2017.
Marchewka, Jack T. Information technology project management. John Wiley & Sons, 2014.
Mir, Farzana Asad, and Ashly H. Pinnington. “Exploring the value of project management: linking project management performance and project success.” International journal of project management 32, no. 2 (2014): 202-217.
Svejvig, Per, and Peter Andersen. “Rethinking project management: A structured literature review with a critical look at the brave new world.” International Journal of Project Management 33, no. 2 (2015): 278-290.
Todorovi?, Marija Lj, Dejan ?. Petrovi?, Marko M. Mihi?, Vladimir Lj Obradovi?, and Sergey D. Bushuyev. “Project success analysis framework: A knowledge-based approach in project management.” International Journal of Project Management 33, no. 4 (2015): 772-783.
Verzuh, Eric. The fast forward MBA in project management. John Wiley & Sons, 2015.
Walker, Anthony. Project management in construction. John Wiley & Sons, 2015.
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