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Fitlife Change Management Project: Health And Fitness
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Fitlife Change Management Project: Health And Fitness
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Question:
Discuss about the Fitlife Change Management Project for Health and Fitness.
Answer:
Introduction
Fitlife is one of the renowned health and fitness organizations that has been operating across various cities of e Australia for the last 40 years. The organization provides personal fitness training courses to their customers and currently employs some of the best personnel of the fitness industry for the same.
A recent market study by the Statistica Australian Marketing Research Agency ( or the SAMRA) has revealed that the emergence of various new entrants in the market is challenging the Fitlife ‘s status of ‘Key player’. The market research team of SAMRA has advised the higher management of Fitlife to include certain key changes in the organization, the details of which would be discussed in this report.
Identify Change Issues
Identify the strategic change needs through an analysis of organizational objectives
The market study conducted by the research team of Statistica Australian Marketing Research Agency indicated that at present, the organizational goals of Fitlife should be:
To increase the number of customers who currently utilize their services.
To include new forms of fitness training courses so as to attract new customers.
To join hands with corporate houses and academic institutions so as to attract the Gen Y in attending their fitness programs.
Besides the above mentioned strategies, the research team of SAMRA has also advised the higher management of Fitlife to make a better utilization of their ICT systems to attract the attention of the new age consumers.
Review existing policies and practice against strategic objectives
The following section of the report would provide an in-depth analysis of the operational strategies currently utilized by Fitlife and the changes that have been recommended by the research team of SAMRA.
Reviewing the existing policies
Sl. no
Current policy and practice
Contribution
Limitation
1
Fitlife currently utilizes their own set ups for providing training to the clients.
Allows the utilization of world-class physical training facilities
Restricts the chances of providing services to that section of the population who do not stay in proximity to the Fitlife training centers.
2
Current working hours are from 10 am to 5.30 pm, with the weekends being off days.
In accordance to the Fair Work Act 2009, results in well-rested employees.
Restricts the participation of working professionals due the short working hours.
3
Provides basic personal fitness training to the customers
Provides well known physical training services to the customers.
Does not allow the development of experimental fitness training programs
4.
Provides basic information to the customers on the official webpage
Helps in providing crucial operational information to the customers.
Potential customers are not able to obtain the answers to specific queries or take admissions/ make payments directly through the official website.
Suggested policies
Sl. no
Required policy and practice
Rationale
1.
Provide fitness training to the customers at their places.
Such a strategy would allow providing services to such customers who are unable to travel to the Fitlife gyms.
2.
Join hands with corporate houses and educational institutes and provide fitness wellness trainings to their employees and/ or students.
Such strategies would essentially help the organization to provide services to a large number of working professionals, besides allowing them to draw the attention of the younger generation.
3
Increase the work hours and make employees work in shifts.
Will allow providing services to the office-goers other practicing professionals.
4.
Include chat facilities on the official website
Will help in resolving queries raised by the customers.
5.
Inclusion of new fitness training trends
Will help in meeting the demands of potential clients
Monitor the organizational behavior and external environment on change strategies
The following section of the report would analyze the impact of the organizational behavior and external environment on the strategies recommended by SAMRA.
Organizational behavior
Sl. No
Organizational behavior
Impact
1.
The individuals working at Fitlife
i. Chances of career growth
ii. Scope of new employment
2.
Organizational groups
i. Growth of new leaders
ii. Work related stress might increase
3.
Organizational processes
No significant change
External environment
Sl. no
External Factors
Impact
1.
Competition
The strategies are custom designed for keeping Fitlife ahead in the competitive market
2.
Government policies
No significant effect
3.
Infrastructure
New infrastructural set up would be required.
4
Demographic factors
Services can be provided to a larger section of the population
5
Social, Cultural and technological
No significant effect
Identify major operational change requirements
The following section of the report would provide information regarding the changes that would be included in the operational activities of Fitlife s so as to implement the strategies developed recommended by SAMRA.
Sl. no
Operational change requirements
Rationale
1.
Changes in working hours
Longer working hours would allow the organization to serve the office goers and practicing personnel.
2.
Introduction of contemporary physical training forms like that of yoga, zumba, pilates, etc.
Meeting customer demand
3.
Conducting physical fitness training classes in collaboration with corporate organizations and academic institutes
Would facilitate the process of catering to a larger section of the population.
4.
Providing physical fitness training classes at the homes of the customers who are unwilling or unable to attend Fitlife fitness centers.
Would facilitate the process of catering to a larger section of the population.
Review and prioritize change requirements in consultation with the Business Change Manager
The prioritization of the changes mentioned in the sections above have been done in the following table:
Sl. No
Change requirements
Rationale
Priority
1
Provide fitness training to the customers at their places.
1. Increase number of customers
2. Unique service, would help to stay ahead in competition
4
2
Join hands with corporate houses and educational institutes and provide fitness wellness trainings to their employees and/ or students.
1. Cater to the working adults
2. Draw attention of young generation customers, who are more likely to be interested in fitness trainings
3
3
Increase the work hours and make employees work in shifts.
Encourage the working class to attend the fitness classes
2
4
Include chat facilities on the official website
Provide real time answers to queries generated by students
1
5
Inclusion of new fitness training trends
Cater to the demands of customers interested in contemporary fitness regimes.
1
Develop change management strategy
Undertake cost benefit analysis
Sl. no
Category (cost)
Cost (in AUD)
1.
Development of infrastructure for new training sessions
55,000
2
Development of infrastructure at corporate houses and or academic institutions
34000
3
Employment of new employees
10,000
4.
Developing ICT infrastructure
3400
Sl. no
Category (benefit)
Cost
1.
Meeting the demands of clients
1, 00,000
2
Increase in number of customers
50, 000
3.
Providing services to larger number of customers
30, 000
4
Encouraging more fitness freaks to join Fitlife
5, 000
Payback estimations:
Year
Year 0
Year 1
Year 2
Year 3
Year 4
Year 5
Year 6
Initial Investment
$ 102,400.00
Cash flow
$ 180,000.00
$ 170,000.00
$ 180,000.00
$ 200,000.00
$ 230,000.00
$ 260,000.00
Cumulative cash flow
$ (102,400.00)
$ 77,600.00
$ 247,600.00
$ 427,600.00
$ 627,600.00
$ 857,600.00
$ 1,117,600.00
Payback period
6.728695652
years
As mentioned in the table above, the payback period is expected to be approximately 7 years.
Undertake risk analysis to address potential barriers to change
Sl. No
Barrier
Likelihood
Impact
Consequence
Risk Level
Risk ranking
Risk Mitigation
1.
Lack of finances
Moderate
High
The entire project might stall for an uncertain period of time
Significant
1
Taking financial help from sponsors
2
The current employees of the organization might resist the changes
Minimum
High
The project might fail due to lack of employee support
Significant
2
Encourage employees to participate in change management process
3
The changes incorporated by the organization might not be financially beneficial
Moderate
High
Failure of the project
Significant
1
Optimized branding of the services
Schedule the Change Management Project
The schedule of the change management project has been provided below:
Outline Number
Task Name
Duration
Start
Finish
Predecessors
0
Fitlife Change Management Project
153 days
Tue 11/1/16
Thu 6/1/17
1
Start date
0 days
Tue 11/1/16
Tue 11/1/16
2
Market study
30 days
Tue 11/1/16
Mon 12/12/16
2.1
Conducting market survey to collect information about the contemporary fitness training programs in trend
15 days
Tue 11/1/16
Mon 11/21/16
1
2.2
Conducting surveys among working adults to collect information about their fitness requirements
15 days
Tue 11/1/16
Mon 11/21/16
1
2.3
Conducting surveys among aged adults to collect information about their fitness requirements
15 days
Tue 11/1/16
Mon 11/21/16
1
2.4
Conducting market surveys regarding the facilities available for these groups
15 days
Tue 11/22/16
Mon 12/12/16
3,4,5
3
Strategizing changes
47 days
Tue 12/13/16
Wed 2/15/17
3.1
Developing strategies for meeting the requirements of these three groups
20 days
Tue 12/13/16
Mon 1/9/17
6
3.2
Estimating the costs required for implementing the strategies
15 days
Tue 1/10/17
Mon 1/30/17
8
3.3
Conducting discussion with employees regarding the changes
7 days
Tue 1/31/17
Wed 2/8/17
9
3.4
Including any changes suggested by the employees
5 days
Thu 2/9/17
Wed 2/15/17
10
4
Change management phase 1: increasing the work hours
43 days
Thu 2/16/17
Mon 4/17/17
4.1
Deciding the official working hours of Fitlife fitness centers
5 days
Thu 2/16/17
Wed 2/22/17
11
4.2
Finalizing shift hours
5 days
Thu 2/23/17
Wed 3/1/17
13
4.3
Estimating the number of new employees to be recruited for this process
5 days
Thu 3/2/17
Wed 3/8/17
14
4.4
Interviewing new resources
10 days
Thu 3/9/17
Wed 3/22/17
15
4.5
Recruiting new employees in the fitness centers
3 days
Thu 3/23/17
Mon 3/27/17
16
4.6
Providing necessary training to them
15 days
Tue 3/28/17
Mon 4/17/17
17
4.7
Commissioning the fitness centers with new work hours
0 days
Mon 4/17/17
Mon 4/17/17
18
5
Change management phase 2: include chat facilities on the official website
40 days
Thu 2/16/17
Wed 4/12/17
5.1
Communicate with the ICT service provider
5 days
Thu 2/16/17
Wed 2/22/17
11
5.2
Deciding on the services to be availed and cost to be paid
15 days
Thu 2/23/17
Wed 3/15/17
21
5.3
Implementation if new system
20 days
Thu 3/16/17
Wed 4/12/17
22
5.4
Commissioning new chat system
0 days
Wed 4/12/17
Wed 4/12/17
23
6
Change management phase 3: inclusion of new fitness training trends
76 days
Thu 2/16/17
Thu 6/1/17
6.1
Finalizing the new fitness training to be included in Fitlife
10 days
Thu 2/16/17
Wed 3/1/17
11
6.2
Interviewing training personnel having specialization in the said fitness trends
10 days
Thu 3/2/17
Wed 3/15/17
26
6.3
Finalizing financial contracts with the selected trainers
10 days
Thu 3/16/17
Wed 3/29/17
27
6.4
Employment of new trainers
5 days
Thu 3/30/17
Wed 4/5/17
28
6.5
Developing the infrastructure required for the newly incorporated sessions
40 days
Thu 4/6/17
Wed 5/31/17
29
6.6
Finalizing the timings and schedules for the new physical fitness training sessions
1 day
Thu 6/1/17
Thu 6/1/17
30
6.7
Commission the services to the customers
0 days
Thu 6/1/17
Thu 6/1/17
31
7
Change management phase 4: join hands with corporate houses and educational institutes
60 days
Thu 2/16/17
Wed 5/10/17
7.1
Communicating with corporate houses and/ or educational institutes
20 days
Thu 2/16/17
Wed 3/15/17
11
7.2
Proposing the plans to set up fitness training classes for the employees and/ or students of the organizations
5 days
Thu 3/16/17
Wed 3/22/17
34
7.3
Finalizing discussions
5 days
Thu 3/23/17
Wed 3/29/17
35
7.4
Setting up infrastructure required for conducting fitness training classes
30 days
Thu 3/30/17
Wed 5/10/17
36
7.5
Commissioning classes for the corporate clients/ students
0 days
Wed 5/10/17
Wed 5/10/17
37
8
Change management phase 5: provide fitness training to the customers at their places.
50 days
Thu 2/16/17
Wed 4/26/17
8.1
Identify services that can be provided to the customers at their homes
15 days
Thu 2/16/17
Wed 3/8/17
11
8.2
Developing specialist team for providing such facilities to the potential customers
10 days
Thu 3/9/17
Wed 3/22/17
40
8.3
Deciding on the financial aspects of the services
5 days
Thu 3/23/17
Wed 3/29/17
41
8.4
Marketing the uniqueness of the services
20 days
Thu 3/30/17
Wed 4/26/17
42
8.5
Commissioning the services to the customers
0 days
Wed 4/26/17
Wed 4/26/17
43
9
End Date
0 days
Thu 6/1/17
Thu 6/1/17
19,24,32,38,44
Figure: Gantt chart of the project
(Source: Developed by author in MS Project).
Assign resources and metrics to Change management Project
Parent Task
Sub Task
Labour
Capital
Cost (AUD)
Time
Outcome
Market study
Conducting market survey to collect information about the contemporary fitness training programs in trend
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
Conducting surveys among working adults to collect information about their fitness requirements
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
Conducting surveys among aged adults to collect information about their fitness requirements
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
Conducting market surveys regarding the facilities available for these groups
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
Conducting market survey to collect information about the contemporary fitness training programs in trend
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
Strategizing changes
Developing strategies for meeting the requirements of these three groups
Business analyst, marketing team,
N/A
500
20 days
Finalization of strategies
Estimating the costs required for implementing the strategies
Business analyst, marketing team, project manager
N/A
1000
15 days
Finalization of costs
Conducting discussion with employees regarding the changes
Project team manager
N/A
200
7 days
Including the employees in the change management process
Including any changes suggested by the employees
Business analyst, marketing team, project manager
N/A
100
5 days
Including relevant ideas put forward by employees
Change management phase 1: increasing the work hours
Deciding the official working hours of Fitlife fitness centers
Fitness experts associated with project management team
N/A
200
5 days
Finding options regarding the probable working hours
Finalizing shift hours
Project manager
N/A
100
5 days
Finalization of working hours
Estimating the number of new employees to be recruited for this process
Fitness experts associated with project management team
N/A
200
5 days
Finalization of the number of employees who would be recruited
Interviewing new resources
Project manager, HR team
N/A
300
10 days
Short listing of employees
Recruiting new employees in the fitness centers
Project manager, HR team
N/A
100
3 days
New employees recruited
Providing necessary training to them
Fitness experts associated with project management team
N/A
600
15 days
Well trained employees, ready to serve customers
Change management phase 2: include chat facilities on the official website
Communicate with the ICT service provider
Fitness experts associated with project management team
N/A
200
5 days
Collecting information regarding the cost of including a chat service
Deciding on the services to be availed and cost to be paid
Fitness experts associated with project management team
N/A
600
15 days
Finalization of the services to be availed and the cost associated with it
Implementation of new system
ICT service provider
N/A
3000
20 days
Developing and implementing real time chat options
Commissioning new chat system
ICT service provider, Project manager,
3000
450
5 days
Real time chat options included in website
Change management phase 3: inclusion of new fitness training trends
Finalizing the new fitness training to be included in Fitlife
Fitness experts associated with project management team
N/A
500
10 days
Finalization of new fitness training programs
Interviewing training personnel having specialization in the said fitness trends
Project manager, HR team
N/A
700
10 days
Short listing of training personnel
Finalizing financial contracts with the selected trainers
HR team
N/A
100
10 days
Finalization of the payments and other facilities to be made to the newly recruited trainers
Employment of new trainers
HR team
N/A
50
5 days
Employment of new trainers
Developing the infrastructure required for the newly incorporated sessions
Project management team
50, 000
5000
40 days
New infrastructure developed
Finalizing the timings and schedules for the new physical fitness training sessions
Project management team
N/A
100
1 day
Schedules of new classes finalized
Commission the services to the customers
Project manager
N/A
N/A
0 days
Services commissioned
Change management phase 4: join hands with corporate houses and educational institutes
Communicating with corporate houses and/ or educational institutes
Project management team
N/A
500
20 days
Identification of corporate houses or academic institutes who might be interested in setting up fitness training centers
Proposing the plans to set up fitness training classes for the employees and/ or students of the organizations
Project management team
N/A
250
5 days
Sharing of business proposals
Finalizing discussions
Project management team
N/A
1000
5 days
Finalizing the proposal
Setting up infrastructure required for conducting fitness training classes
Project management team
30000
4000
30 days
Setting up the fitness training centres
Commissioning classes for the corporate clients/ students
Project manager
N/A
N/A
0 days
Services commissioned
Change management phase 5: provide fitness training to the customers at their places.
Identify services that can be provided to the customers at their homes
Fitness experts associated with project management team
N/A
1500
15 days
Services finalized
Developing specialist team for providing such facilities to the potential customers
Project management team
N/A
1000
10 days
Specialized team developed
Deciding on the financial aspects of the services
Project management team, Project manager
N/A
1500
5 days
Finalization of charges to be made
Marketing the uniqueness of the services
Project management team
1500
1000
20 days
Potential customers well informed
Commissioning the services to the customers
Project manager
N/A
N/A
0 days
Services commissioned
Develop draft communication Plan including reporting protocols
Sl. No
Reporting Protocol
Stakeholder 1
(Sponsor)
Stakeholder 2
(Client)
Stakeholder 3
(Employees)
Stakeholder 4
(Customers)
1
Outcomes
Awareness regarding the progress of the project and the utilization of funds
Awareness regarding the:
1.Progress of the report
2. Issues associated with the project
Awareness regarding the:
1. organizational changes
2 new processes to be followed
Awareness regarding the services provided by Fitlife
2
Key Message
1.Progress reports
2.Financial reports
1. Progress reports
New operational instructions
Promotions of new services
3
Channel
1.Official meetings
2.Well Documented reports
1. Official mails
2.Well Documented reports and presentations
Official mails
E marketing, branding using social media and news media
4
When/ frequency
Once in a month
Once in every 15 days
As and when required
As and when required
The Change Management Cycle
The change management cycle that has been utilized in this project has been depicted below:
Figure: The Change Management Cycle
(Source: Developed by author)
Obtain approval from the Business Change Manager
Name
Description
Signature
Date
Service Owner Name
I hereby approve the change management plan
Please insert
Please insert
Business Change Manager
I hereby approve the change management plan
Please insert
Please insert
Project Manager Name
Plan approved by Business Change Manager
Please insert
Please insert
Deliver the Communications Plan
The meetings to be conducted with the stakeholders of the project ( the employees and the client of the project) would include discussions on the following points:
The aims and objectives of the project
The potential benefits of the project
The changes being incorporated
The modes and manner in which communication between stakeholders is conducted.
Monitor and adjust change management activities
Evaluation Report
Performance gaps
The performance gaps of the project have been provided in the following table:
Parent Task
Sub Task
Labour
Capital
Cost (AUD)
Time
Outcome
New Outcome
Market study
Conducting market survey to collect information about the contemporary fitness training programs in trend
Business analytic team
N/A
150
15 days
Collecting information
relevant to the project
As expected
Conducting surveys among working adults to collect information about their fitness requirements
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
As expected
Conducting surveys among aged adults to collect information about their fitness requirements
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
As expected
Conducting market surveys regarding the facilities available for these groups
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
As expected
Conducting market survey to collect information about the contemporary fitness training programs in trend
Business analytic team
N/A
150
15 days
Collecting information relevant to the project
As expected
Strategizing changes
Developing strategies for meeting the requirements of these three groups
Business analyst, marketing team,
N/A
500
20 days
Finalization of strategies
Strategies not finalized
Estimating the costs required for implementing the strategies
Business analyst, marketing team, project manager
N/A
1000
15 days
Finalization of costs
Not finalized
Conducting discussion with employees regarding the changes
Project team manager
N/A
200
7 days
Including the employees in the change management process
As expected
Including any changes suggested by the employees
Business analyst, marketing team, project manager
N/A
100
5 days
Including relevant ideas put forward by employees
As expected
Change management phase 1: increasing the work hours
Deciding the official working hours of Fitlife fitness centers
Fitness experts associated with project management team
N/A
200
5 days
Finding options regarding the probable working hours
As expected
Finalizing shift hours
Project manager
N/A
100
5 days
Finalization of working hours
Resisted by employees
Estimating the number of new employees to be recruited for this process
Fitness experts associated with project management team
N/A
200
5 days
Finalization of the number of employees who would be recruited
As expected
Interviewing new resources
Project manager, HR team
N/A
300
10 days
Short listing of employees
As expected
Recruiting new employees in the fitness centers
Project manager, HR team
N/A
100
3 days
New employees recruited
As expected
Providing necessary training to them
Fitness experts associated with project management team
N/A
600
15 days
Well trained employees, ready to serve customers
Change management phase 2: include chat facilities on the official website
Communicate with the ICT service provider
Fitness experts associated with project management team
N/A
200
5 days
Collecting information regarding the cost of including a chat service
As expected
Deciding on the services to be availed and cost to be paid
Fitness experts associated with project management team
N/A
600
15 days
Finalization of the services to be availed and the cost associated with it
As expected
Implementation of new system
ICT service provider
N/A
3000
20 days
Developing and implementing real time chat options
As expected
Commissioning new chat system
ICT service provider, Project manager,
3000
450
5 days
Real time chat options included in website
Task postponed by 2 working days
Change management phase 3: inclusion of new fitness training trends
Finalizing the new fitness training to be included in Fitlife
Fitness experts associated with project management team
N/A
500
10 days
Finalization of new fitness training programs
As expected
Interviewing training personnel having specialization in the said fitness trends
Project manager, HR team
N/A
700
10 days
Short listing of training personnel
As expected
Finalizing financial contracts with the selected trainers
HR team
N/A
100
10 days
Finalization of the payments and other facilities to be made to the newly recruited trainers
As expected
Employment of new trainers
HR team
N/A
50
5 days
Employment of
new trainers
As expected
Developing the infrastructure required for the newly incorporated sessions
Project management team
50, 000
5000
40 days
New infrastructure developed
As expected
Finalizing the timings and schedules for the new physical fitness training sessions
Project management team
N/A
100
1 day
Schedules of new classes finalized
As expected
Commission the services to the customers
Project manager
N/A
N/A
0 days
Services commissioned
As expected
Change management phase 4: join hands with corporate houses and educational institutes
Communicating with corporate houses and/ or educational institutes
Project management team
N/A
500
20 days
Identification of corporate houses or academic institutes who might be interested in setting up fitness training centers
As expected
Proposing the plans to set up fitness training classes for the employees and/ or students of the organizations
Project management team
N/A
250
5 days
Sharing of business proposals
Plan Approved by only 2 corporate houses
Finalizing discussions
Project management team
N/A
1000
5 days
Finalizing the proposal
As expected
Setting up infrastructure required for conducting fitness training classes
Project management team
30000
4000
30 days
Setting up the fitness training centres
As expected
Commissioning classes for the corporate clients/ students
Project manager
N/A
N/A
0 days
Services commissioned
As expected
Change management phase 5: provide fitness training to the customers at their places.
Identify services that can be provided to the customers at their homes
Fitness experts associated with project management team
N/A
1500
15 days
Services finalized
As expected
Developing specialist team for providing such facilities to the potential customers
Project management team
N/A
1000
10 days
Specialized team developed
Additional 5 days were required
Deciding on the financial aspects of the services
Project management team, Project manager
N/A
1500
5 days
Finalization of charges to be made
As expected
Marketing the uniqueness of the services
Project management team
1500
1000
20 days
Potential customers well informed
As expected
Commissioning the services to the customers
Project manager
N/A
N/A
0 days
Services commissioned
As expected
Risk management Outcome
The outcome of the risk management process of the project have been provided in the following table:
Sl No
Risk
Root causes
Risk Control measures (actions to be taken)
Monitoring procedure
Responsible person
Timeline
1
Lack of finances
Inappropriate budgeting
Taking financial help from sponsors
Supervision of the budgeting process
Project manager
Within 15 days of the issue being noticed
2
The current employees of the organization might resist the changes
The employees might not be able to accept the changes being incorporated in the organization
Encourage employees to participate in change management process
Appropriate communication with the employees.
HR manager
Within 5 days of the issue being noticed
3
The changes incorporated by the organization might not be financially beneficial
Inappropriate market survey
Optimized branding of the services
Supervision of the marketing/ branding procedure
Project manager
Within 90 days of the issue being noticed
Conclusion
The preceding sections of the report provide insight into the change management project being implemented in Fitlife. Section 1 of the report emphasizes on the identification of the issues that need to be considered on an emergency basis, while the change management strategy has been discussed in section 2 of the report. Section 3 sheds some light on the manner in which the changes would be communicated with the stakeholders while the last section essentially highlights the process of monitoring the change management activities.
In the light of the discussions made in the report, it can be said that the strategic changes mentioned in the report can be successfully implemented with the utilization of appropriate monitoring and implementation processes.
Bibliography
Abdul Rasid, S.Z., Wan Ismail, W.K., Mohammad, N.H. and Long, C.S., 2014. Assessing Adoption of Project Management Knowledge Areas and Maturity Level: Case Study of a Public Agency in Malaysia. Journal of Management in Engineering, 30(2), pp.264-271.
Alexander, K., 2013. Facilities management: theory and practice. Routledge.
Benn, S., Dunphy, D. and Griffiths, A., 2014. Organizational change for corporate sustainability. Routledge.
Bradley, G., 2016. Benefit Realisation Management: A practical guide to achieving benefits through change. CRC Press.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Cameron, E. and Green, M., 2015. Making sense of change management: a complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
Cameron, E. and Green, M., 2015. Making sense of change management: a complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
Carter, M.Z., Armenakis, A.A., Feild, H.S. and Mossholder, K.W., 2013. Transformational leadership, relationship quality, and employee performance during continuous incremental organizational change. Journal of Organizational Behavior, 34(7), pp.942-958.
Crawford, J.K., 2014. Project management maturity model. CRC Press.
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